CBChris BarkhurstLet’s talk ↗

Data strategist · AI builder · Contact-center operator

I turn operational friction into systems that think.

Seventeen years connecting data, people and enterprise technology—then measuring what actually got better.

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Chris Barkhurst
Chris BarkhurstKansas City, Missouri
7%Lower handle time
10%Operational gain
89→91%Customer satisfaction
6 FIG.Annual savings

Websites & interactive builds

The portfolio is live.

Games, trackers, publishing experiences, and working prototypes—each one ready to open and explore.

Project links open in a new tab ↗View the complete portfolio
01

16-bit typing game

Deadline Slayer

Type through 10 increasingly dangerous office floors.Open in a new tab
02

Corporate survivor game

Scope Creep

Fight office monsters with SQL, pivot books, and a stapler.Open in a new tab
03
Spoilers ahead

Big Brother tracker

House Files 2026

Follow houseguests, competitions, votes, and alliances.Open in a new tab
04

Extraction game

Scrapline

Recover materials, extract safely, and upgrade the base.Open in a new tab
05

Book launch experience

Pickles & Promises

Step inside Willow Bend and discover a slow-burn romance.Open in a new tab
06

Procedural fantasy game

Phantasy Codex

Explore a newly written storybook realm every run.Open in a new tab
07

Poker puzzle arcade

Frame Five

Build poker hands across a five-by-five card frame.Open in a new tab
08

Retro office FPS

Rogue Protocol

Clear five hostile office floors and reach the final exit.Open in a new tab

The operating idea

Technology is only useful when the route gets shorter.

Chris works at the intersection of frontline operations, enterprise data and practical AI. His projects begin with the friction people feel—and end with an outcome leaders can verify.

  1. Find the friction
  2. Map the system
  3. Build the proof
  4. Measure the change

Selected systems

Work that changed the operating picture.

Not a list of responsibilities. A route through the problems, systems and measurable results that define Chris’s work.

01

Enterprise AI · Centene

Make the right answer arrive before the question gets expensive.

Chris designed and prototyped RAG-powered support for contact-center teams—connecting knowledge retrieval, agent assist, call summarization and workflow guidance.

Measured result
7% reduction in average handle time
Operational proof
Six-figure annual savings contribution
02

Operational Intelligence · UMB

Turn disconnected signals into one clear route forward.

Using SQL, Python and a centralized warehouse, Chris built tools that helped agents move faster while giving leaders a sharper view of service levels and customer experience.

Measured result
10% improvement in handle time
Operational proof
Customer satisfaction improved from 89% to 91%

03 · USA 800 / cxOne

Build the view everyone can trust.

Over eleven years managing SQL warehouse environments, Chris built enterprise reporting for cost per call, handle time, agent status, call delivery and queue performance—then improved the procedures underneath it so insight arrived faster.

The long route

From database foundations to enterprise AI.

2008–2019

Build the foundation

Database administration, real-time feeds and enterprise reporting at USA 800 / cxOne.

2019–2023

Connect insight to action

Business analysis, IVR optimization and SQL/Python tools at UMB.

2023–NOW

Make systems think

RAG AI, agent assist, summarization and enterprise prototypes at Centene.

Technical terrain

Broad enough to see the system. Deep enough to build it.

The stack is never the strategy. Chris connects data, automation, cloud, and AI into practical systems people can trust, operate, and measure.

SQL ServerSnowflakeDatabricksSalesforcePower BIPythonAWSRAG AIAgentic AIPrompt EngineeringSQL ServerSnowflakeDatabricksSalesforcePower BIPythonAWSRAG AIAgentic AIPrompt Engineering

Résumé guide · AI grounded

Ask the résumé. Skip the résumé format.

Ask it like you would ask Chris. The guide stays grounded in his professional background and says so when the résumé does not have the answer.

Ask Chris AI Casual tone · Résumé facts
Hey — I know Chris’s résumé pretty well. Ask me where he’s worked, what he’s built, what tools he uses, or what kind of problems he likes solving.

Grounded in the résumé. No guesses and no promised outcomes.

Interactive agentic AI lab

Watch an operating model think in public.

The Agentic Operations Command Center makes multi-agent orchestration visible. A central Director coordinates twenty specialized agents across Institutional Banking, Contact Center, ERP Process, and Documentation. Agents work independently, travel to check in, surface questions, attach evidence, and return to their queues while the dashboard exposes progress and department health.

01 DirectorShared policy and priority20 SpecialistsDistinct roles and tasks04 DepartmentsClear operating domains50 Check-insQuestions, outcomes, approvals
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Sprite-based Agentic AI office with four operating departments
Live hierarchy · Director + four teams
Twenty-one distinct professional agent sprites

Every role has a face.Twenty specialists and one Director.

Playable systems · Built by Chris

Meet the portfolio piece that fights back.

Operational Intelligence: The Field Test is a complete business-fantasy action RPG with four distinct operating regions, animated sprites, bosses, leveling, weapon upgrades, mobile controls, and a shared leaderboard.

Play Operational Intelligence ↗
Animated Chris Barkhurst player sprites
04Operating regions∞Procedural runs

Field notes

Thinking in public about systems that think.

Ten concise perspectives on agentic AI, modern SQL, RPA, evaluation, security, and the work of turning emerging technology into operating value.

Explore the journal ↗

Next destination

Have a complicated system that should feel simple?

Chris is based in Kansas City and works across data strategy, business analysis, contact-center operations and practical AI.

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