CBChris BarkhurstLet’s talk ↗

Use cases · Measured employer value

The proof is in the operating result.

Three employers. One repeatable pattern: Chris finds the friction, builds the system, earns adoption, and measures the win.

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The repeatable advantage

Not a résumé pattern. A value-creation pattern.

Chris works across the full distance between a business problem and a measurable result. That is why the impact survives after the prototype, presentation, or dashboard is finished.

  1. 01Find the friction

    Start where time, effort, trust, or customer experience is leaking.

  2. 02Connect the system

    Bring data, workflows, platforms, and people into one operating picture.

  3. 03Build the proof

    Ship something tangible enough for teams to use and leaders to evaluate.

  4. 04Measure the change

    Make the result visible in capacity, speed, quality, or customer experience.

Employer use cases

What changed because Chris was in the room.

01

Enterprise AI · Contact Center

Centene

Make the right answer arrive before the question becomes expensive.

Chris turned contact-center knowledge and workflow friction into a practical AI operating case—connecting retrieval, prompts, prototypes, summarization, and agent assist to the work happening in real time.

7%Reduction in average handle time
6-FIG.Annual savings contribution
Situation

Agents needed faster access to reliable guidance while leaders needed proof that AI could improve the operation—not another disconnected demonstration.

What Chris built

A RAG support chatbot, prompt strategies for agent assist and call summarization, workflow guidance, knowledge retrieval, and prototype applications that made the use cases tangible for decision-makers.

Why it mattered

The work reduced average handle time, created capacity inside a high-volume operation, and helped translate enterprise AI from an idea into a measurable business case.

RAG AIDatabricksSnowflakeSalesforceAWSPower BI
02

Operational Intelligence · Banking

UMB

Turn fragmented signals into a faster route for every customer.

Chris connected SQL, Python, IVR analysis, warehousing, and leadership reporting into one operating picture—helping agents move faster and giving leaders a clearer view of service performance.

10%Reduction in average handle time
+2 PTSCustomer satisfaction, 89% to 91%
Situation

Multiple data sources, queue pressure, and limited operational visibility made it harder to see where customer effort and agent time were being lost.

What Chris built

SQL and Python tools for frontline teams, a centralized data warehouse, IVR and callback improvements for high-queue periods, and reporting for productivity, service levels, and customer-experience trends.

Why it mattered

The solution improved both sides of the contact: agents gained a shorter path through the work while customers experienced faster, more responsive service.

SQLPythonSSRSSSISSSMSData Warehousing
03

Data Foundations · Contact Center

cxOne

Build the source of truth the whole operation can act on.

Before AI can guide an operation, the data underneath it has to be trusted. Chris spent more than a decade building that foundation across high-volume contact-center environments.

REAL TIMEOperational reporting visibility
ONE VIEWEnterprise source of truth
Situation

Operational leaders needed a dependable, timely view of cost, handle time, agent status, call delivery, and queue performance across complex reporting environments.

What Chris built

An enterprise-wide source-of-truth dashboard, real-time reporting feeds, managed SQL warehouse environments, reporting automation, and optimized stored procedures.

Why it mattered

Leaders gained a shared view of performance, reporting arrived faster, and the database foundation used fewer resources while supporting decisions across the enterprise.

SQL ServerT-SQLData WarehousingReal-Time FeedsAutomationPerformance Tuning

First-rounder profile

The premium is not salary. It is speed to impact.

When one person can understand the operation, work inside the data, build the proof, and explain the value, a company buys back months of translation and handoffs. That is the kind of candidate worth moving quickly to secure.

01

Business fluent

Frames technical work in service levels, customer experience, capacity, risk, and savings.

02

Technical enough to ship

Moves comfortably from SQL and warehouses to prototypes, prompts, RAG, and enterprise AI.

03

Evidence before theater

Builds tangible proof and lets the operating result make the strongest argument.

04

One conversation, clear signal

The range is broad, the pattern is consistent, and the upside is visible early.

See enough to move quickly?

Make the first conversation count.

Book time with Chris to discuss the business problem you need solved—or request the résumé for the complete career history behind these results.

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